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We understand you might have questions about how our process works. Let's set up a quick call to better understand your needs.
We're confident we can help grow your business with our premium explainer video work!
Book a call with Us
Simply select a time that suits you and we'll happily answer any of your questions.
Here are answers to some frequently asked questions:
How does payment work?
All payments are processed on our online cart system which supports PayPal or Credit Card payments.
What’s the cost of an explainer video?
We offer two video quality tiers depending on your budget.
For companies looking for a truly custom and results-driven video like the videos shown above, prices range from $2000 - $6000 USD depending on your video needs. Prices vary based on video length and animation style.
We also offer template videos for smaller companies looking to leverage explainer videos in their business. These videos range from $700 - $2100 USD and are packaged based on video length.
How long is the production process?
Our videos typically take between 2-7 weeks depending on your chosen video style and length. The varying timeframe also depends on how well our two teams communicate and the number of revisions required for each stage.
How long should my video be?
That all depends on your video goals. In general, the shorter the better - especially when advertising on social media platforms.
We aim to maximise every second of your video to make it a compact sales machine.
Below 30 seconds is ideal for driving traffic and below 90 seconds is the sweet spot for converting visitors on your website.
How will we communicate?
We’re a company that operates mostly through the internet. We use Basecamp for all projects for written messaging, along with Skype and phone calls as needed. This workflow has been efficient for our clients for over 3 years.
What about in person meetings?
We’re a digital company and have been since day one. If we’re in the same city we’d love to meet, but our clients are spread around the world and communicate through the internet. Don’t worry, we’re humans too and create strong relationships with all our clients.
Can you help me once the video is complete?
We provide the final video files along with a handover document, which explains what we would do if we were to promote a video ourselves. This document details how to use it on Social media platforms, how to embed your video in email signatures etc.
Of course if you need assistance with any of that just let us know and we’d be happy to help.
If you’re looking for marketing help for video promotion, let us know and we can put you in touch with one of our trusted partners.
I'm ready to begin - how do I get started?
Simply click the order now button and submit your payment. We will be in touch via email shortly with a link to a short online questionnaire, or "video brief".
Your dedicated project manager will be available via email, and will keep you posted on all progress.
Can the process be faster?
Sure! We always cater for specific events; however we will need to charge a rush-fee to ensure we meet your deadline. This fee will be finalised prior to beginning a project as it will depend on how soon the event is, and which video length you purchased.
Are we allowed revisions?
Of course! We include unlimited revisions on your video to guarantee you'll be jumping for joy once it's complete.
How do we give feedback?
We deliver scripts in a Google doc – comments can be made easily using the Google interface. Storyboards, Illustrations and Videos are all uploaded to FileStage for accurate feedback down to the exact pixel.
How many videos do I need?
It all depends on your video goals.
We create standalone videos perfect for driving and converting traffic. These can be used in social media campaigns, on your website, in sales emails, at events and before/during/after sales meetings.
Or, for those looking to boost their full sales cycle we offer video sales funnels.
These videos work in unison to drive more traffic, shorten a sales cycle and build long-term brand loyalty. We create multiple videos designed to segment your audience, deepen their understanding on your product and build trust in your brand to increase traffic, conversions and brand loyalty.
Book a call today to see which option is right for you.
How do you fit into the market?
To be perfectly honest with you – we don’t.
We cater for all video needs, from premium quality custom animation to efficient template videos. You can either go to the big agencies and pay $15,000+, or go to Fiverr and hit your head against a wall while receiving a cookie-cutter video which doesn’t do your company justice.
We fit between these two extremes to get the best of both worlds – premium service and animation without the price-tags!
Do you offer discounts?
Many of our customers need multiple videos to educate their customers through their whole marketing funnel. As a bonus, we offer a 10% discount for any 3 videos purchased, or 20% off for 5+ videos. Just let us know after your purchase of the first video, and we will send a special link to apply the 10% to your total. Perfect if you need to make a series describing all features of your product, or to show specific parts of your company.
Can I change my video's length after ordering?
Yes! Many of our client's order a 60 second video and decide to extend it to 90 seconds in order to include more information in their script.
If you like we'll create two versions of the script at no extra cost so you can see the difference between each length.
We will simply invoice you for the difference upon project completion.
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