WE’D LOVE TO HEAR FROM YOU
Have any queries? Send them below:
Here are answers to some frequently asked questions:
All payments are processed on our online cart system which supports PayPal or Credit Card payments.
All prices are listed on each package page. We prefer to be transparent and up-front instead of leading you on with ambiguous ball-park figures.
Our videos typically take between 2-7 weeks depending on your chosen video style and length. The varying timeframe also depends on how well our two teams communicate and the number of revisions required for each stage.
We’re a company that operates mostly through the internet. We use Basecamp for all projects for written messaging, along with Skype and phone calls as needed. This workflow has been efficient for our clients for over 3 years.
We’re a digital company and have been since day one. If we’re in the same city we’d love to meet, but our clients are spread around the world and communicate through the internet. Don’t worry, we’re humans too and create strong relationships with all our clients.
We provide the final video files along with a handover document, which explains what we would do if we were to promote a video ourselves. This document details how to use it on Social media platforms, how to embed your video in email signatures etc.
Of course if you need assistance with any of that just let us know and we’d be happy to help.
If you’re looking for marketing help for video promotion, let us know and we can put you in touch with one of our trusted partners.
Simply click the order now button and submit your payment. We will be in touch via email shortly with a link to a short online questionnaire, or "video brief".
Your dedicated project manager will be available via email, and will keep you posted on all progress.
Sure! We always cater for specific events; however we will need to charge a rush-fee to ensure we meet your deadline. This fee will be finalised prior to beginning a project as it will depend on how soon the event is, and which video length you purchased.
Of course! We include unlimited revisions on your video to guarantee you'll be jumping for joy once it's complete.
We deliver scripts in a Google doc – comments can be made easily using the Google interface. Storyboards, Illustrations and Videos are all uploaded to FileStage for accurate feedback down to the exact pixel.
To be perfectly honest with you – we don’t. We cater for all video needs, from premium quality custom animation to efficient template videos. You can either go to the big agencies and pay $15,000+, or go to Fiverr and smash your head against a wall while receiving a cookie-cutter video which doesn’t do your company justice. We fit between these two extremes to get the best of both worlds – premium service and animation without the price-tags!
Many of our customers need multiple videos to educate their customers through their whole marketing funnel. As a bonus, we offer a 10% discount for any 3 videos purchased, or 20% off for 5+ videos. Just let us know after your purchase of the first video, and we will send a special link to apply the 10% to your total. Perfect if you need to make a series describing all features of your product, or to show specific parts of your company.
Yes! Many of our client's order a 60 second video and decide to extend it to 90 seconds in order to include more information in their script.
If you like we'll create two versions of the script at no extra cost so you can see the difference between each length.
We will simply invoice you for the difference upon project completion.
Look I get it, you may not be ready to order just yet... So if you have any questions or doubts simply book a call here and I'll happily answer your queries.
I look forward to chatting soon.
If you have any questions, simply book a call here and we'll happily answer your queries.
We'll look forward to chatting soon.