Our online payment system charges 100% up-front for the video, however you can request a 50/50 payment schedule on any order over $1000. The client will receive the full handover package once the final payment has been received.
Payments can be made through PayPal, Credit Card or Bank Transfer only. We use a third-party cart provider called Thrive Cart to manage payments.
Reasonable Response Time
The total project timeline is estimated with a “reasonable” response time from the client for deliverables. The client will be given two working days to respond to each round of work submission. A response time longer than two days will negatively affect the project timeline. The client is allowed more time to respond, however, Clarity will not be responsible for project delays as a result.
Maximum Response Time
If Clarity does not receive a response or a reason for no feedback within 10 working days, the project will be ‘paused’ and removed from Clarity’s production line until further notice. Clarity will send two reminders during the 10 working days and a pause notification once the 10 day limit has been reached. Clarity will not contact the client beyond the 10 day threshold and it is the responsibility of the client to restart the project when they are ready. NOTE: Reactivation of the project may incur an additional fee of $200.
If a project has been paused for more than 10 working days, Clarity have the right to enforce a reactivation fee to cover any costs of re-starting a project. This reactivation fee is $200.
Once the project fee is paid in full to Clarity Animations, any elements of sound effects, music, animation, script, voice over, trademarks, or other artwork provided by the client to be used in the video are owned by the client. Prior to full payment, all intellectual property including all designs, storyboards, scripts, animations, sound effects, voice overs, trademarks, or other artwork files remain the property of Clarity Animations.
Watermarked video material
Following from above, digital rights will be protected through a small ‘Clarity Animations’ watermark on all video content until final payment has been received.
All communication between the client and Clarity will be through phone calls, email, or Skype.
Clarity Animations has outlined the project scope in this document. This includes revisions, timeline, project stages and specific deliverables.
Video Length Extensions
Videos that extend beyond the purchased length must be covered by the customer. The video price will increase by $400 USD per each additional 10 seconds of video.
Clarity Animations produce scripts that fit the purchased video length, but if the client would like to extend the script they can as long as they accept the additional fees.
Clarity offers unlimited revisions on all projects, however Clarity has the right to assess whether a company is abusing this system to extend the project scope. After 3 rounds of revisions, if the client is still not happy with a project stage, a call will be organised between our project manager and the client to reduce the need for future revisions.
Once a stage has been given approval, any changes to that stage later in a project will result in additional fees. Video production flows like a waterfall, where one stage must be complete before moving onto the next one. Therefore, any changes to a previous stage will lead to work being repeated, resulting in increased labour costs. These costs will be finalise with the customer prior to proceeding.
Voice Over terms
Clarity work with third-party contractors to produce the voice-over for your video. Clarity allow revisions for specific sentences and words, however full re-records due to indecisiveness over tonality will incur an additional recording fee. If the voice-over is noticeably different from the audition, this fee will not be enforced.
A rush-fee is added to any custom project with a deadline under 4 weeks from the initial payment, or any template project with a deadline under 2 weeks. This fee covers Clarity’s additional labour hours, as we work through weekends to achieve the tighter timeline. We require that all clients are available for phone calls and that they are willing and able to give all feedback for each submission within 24 hours.
One Point of Contact
To simplify communication channels, please appoint one point of contact from your organisation.
Clarity reserves the right to display your video on their portfolio and other marketing materials. A portfolio helps showcase Clarity’s previous work, and will also give your business more exposure to any viewers.
Agreement by Payment
This agreement becomes effective only when a payment has been received by Clarity Animations.
Contract Expiration Date
If a client purchases a video(s) but does not proceed with the video for more than 365 days, the contract will expire. The client will need to pay present day pricing to continue the videos. If the current price is the same as the original purchase amount, the client will only need to pay $200 to re-activate the project.
Last Edited: 27 September 2018